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1. After you are eligible for financial aid and your file is complete, you will receive your award notification (offer letter). At that time, we send your contact information and refund amount to BankMobile

2. BankMobile will contact you (usually within a few days) with instructions to set up your account

• • You will be asked to provide or confirm your mobile phone number
  • A one-time passcode (OTP) will be sent to your phone to continue setup

3. Once your account is set up, follow the instructions to choose how you want to receive your refund

Note: If you have not received your financial aid offer letter yet, your refund process has not started. to make sure your file is complete.

• If you do not complete the setup process, your refund may be issued as a paper check 
• Paper checks may also be used if identity verification cannot be completed
• If you need to update your phone number or cannot verify your identity, BankMobile may require you to upload a valid ID

• Log in to the Student Portal
• Click on My Personal Information
• Verify or update your mailing address, email, and phone number
  • You may also need to verify your identity with BankMobile

Visit to learn more about your options.

For questions about your financial aid, contact the .

For assistance with your BankMobile account, contact BankMobile Customer Care at 877-327-9515.